Restaurant-tech
experience
Plank teams have built restaurant tech for ordering, kitchen ops, delivery routing, and loyalty programs. We’ve supported multi-location management, real-time analytics, and scalable infrastructure for high-volume service environments.
Ordering Systems and Menu Management
- Build omni-channel ordering systems for dine-in, takeaway, delivery, and kiosks.
- Enable dynamic menu updates, pricing rules, and localized customizations across franchise networks.
- Support modifiers, combos, allergens, and smart upsell logic with structured APIs and CMS tooling.
Kitchen Operations and Workflow Tools
- Integrate POS with kitchen display systems (KDS) to optimize prep timing, station routing, and course sequencing.
- Track order status in real-time with automated ticketing and alerts for delays or substitutions.
- Enable smart batching and resource allocation for high-volume kitchens.
Loyalty, CRM, and Customer Engagement
- Create loyalty programs with visit tracking, spend-based rewards, and tiered benefits.
- Build customer profiles using transaction data, preferences, and behavioral analytics.
- Power marketing automation and feedback loops via email, SMS, and push campaigns.
Delivery and Order Routing Infrastructure
- Integrate with first-party and third-party delivery providers for dispatch, tracking, and order reconciliation.
- Optimize delivery windows, batching, and handoff protocols with real-time geolocation and SLA monitoring.
- Enable fallback routing and issue detection during peak service times.
Analytics and Decision Support
- Centralize operational data across POS, supply chain, labor, and marketing into real-time dashboards.
- Use ML models to forecast demand, reduce food waste, and optimize staffing.
- Enable benchmarking and A/B testing for pricing, promotions, and menu design.
Multi-location, Franchise, and Enterprise Ops
- Manage users, permissions, and reporting across brands, regions, and store formats.
- Sync configs, integrations, and inventory systems with centralized control and local overrides.
- Ensure uptime, data consistency, and compliance across a distributed restaurant tech stack.
Engineers we’ve worked with
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