Saas

The AI‑as‑SaaS market is forecasted to climb from $251.7 B in 2024 to $338.9 B in 2025.

Saas

experience

Plank teams have built AI features for SaaS platforms including copilots, churn prediction, usage analytics, personalized onboarding, auto-tagging, and smart notifications.

Product-Led AI Features
  • Developed AI-driven product features like chat assistants, smart search, auto-tagging, summarization, and recommendations.
  • Used LLMs and fine-tuned models to deliver context-aware UX across dashboards, documents, and workflows.
  • Continuously optimized in-app intelligence using real-time feedback, usage metrics, and A/B testing.
Multi-Tenant Platform Infrastructure
  • Built secure, scalable SaaS backends with tenant isolation, metering, and permission systems.
  • Used event-driven architecture with background job queues and streaming data pipelines for responsive UX.
  • Deployed infrastructure across regions and environments using infrastructure-as-code and observability tooling
AI-Powered Onboarding and Support Automation
  • Created guided onboarding, adaptive forms, and learning flows using AI to personalize setup and training.
  • Deployed chat agents and support assistants that triage tickets, answer FAQs, and escalate edge cases.
  • Used NLP to classify support requests and generate relevant documentation or step-by-step guidance.
Usage Analytics and Customer Insights
  • Built telemetry pipelines to track feature usage, adoption metrics, and churn signals in real time.
  • Applied clustering and embedding-based segmentation to group users and recommend feature education.
  • Enabled dynamic reporting for product, success, and sales teams to prioritize outreach and roadmap planning.
Billing, Subscription, and Growth Systems
  • Integrated subscription logic, usage-based pricing, and customer entitlements with real-time metering.
  • Created self-serve billing portals and upgrade flows enhanced by AI-driven nudges and recommendations.
  • Implemented churn detection models and lifecycle workflows for retention and upsell.
Compliance, Security, and Deployment Flexibility
  • Ensured SOC-2, GDPR, and HIPAA readiness across storage, access control, and data processing layers.
  • Supported cloud-hosted and self-hosted deployments via Terraform and containerized services.
  • Built admin tools for audit logs, API keys, data export, and usage throttling per customer plan.

Customer Showcase

Procore

Construction
Construction
Saas
Saas

Procore Technologies, Inc. (NYSE: PCOR) is the leading construction management platform that has powered over 3 million construction projects in more than 150 countries.

Diagon AI

Procurement tech
Procurement tech
Energy tech
Energy tech
Saas
Saas

Diagon is a VC-backed AI-powered equipment sourcing platform that unifies hardware, services, and financing into one streamlined experience—built by a team that has managed over $5B in manufacturing equipment for leading brands like Tesla, Astra, and Bright Machines.

OpenVPN

Security
Security
Saas
Saas

OpenVPN is a global leader in private networking and cybersecurity, powering secure, scalable access for over 20,000 businesses and 4 million users. Its next-gen ZTNA platform, Cipherscale, enables zero trust access to private networks, SaaS apps, and internet resources

Prosperity

Fintech
Fintech
Consumer
Consumer
Saas
Saas

ProsperityAI is an AI financial co-pilot that connects to your financial institutions to unify your data, deliver personalized insights, and generate a custom news dashboard tailored to your transactions and investment profile.

Engineers we’ve worked with

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